Drawing on her years as a practice manager, Michelle Bruenn walks through what it takes to run a healthcare practice well on Spruce, from training and onboarding new staff to keeping patient communication consistent with saved messages (templates) and internal notes. She also gets into the part most handbooks skip: using transparency and analytics to build a healthy team culture and guide the practice as it grows. It is the practical playbook a new practice manager wishes someone had handed them on day one.
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