Refer Image

Spruce Health Referral Program

Refer a colleague to Spruce and when they create a new account you’ll both get rewarded. Learn how to send a referral below!

Send A Referral

How It Works

1

Log into Spruce Health

Click here to sign in and access your referral link.

2

Make referrals

Send your referral link to colleagues! Copy your unique link and paste it anywhere you like.

3

Get paid!

You receive a $24 account credit when your referral pays their first Spruce bill.

Want to learn more? Visit our Help Center or see our full Referral Program Terms.

Frequently Asked Questions

I’m a current Spruce customer. How do I send my referral link to colleagues?

Yes. All Spruce trials and paid plans automatically include a BAA, if yours is an organization that requires one. You electronically agree to the Spruce BAA when you create an organization on Spruce, and you can review this agreement in our terms of service.

Current Spruce customers (on any plan) can log in to their Spruce account on desktop or mobile, and navigate to Settings > Referral Program to find their unique referral link.

Copy your unique referral link and share it with your friends or colleagues.

You can refer Spruce to any colleague who is not a current Spruce customer that can benefit from our HIPAA-grade phone, texting, faxing, and telemedicine platform.

How do I earn $24 in Spruce Credit?

Once you've created an account, you can sign up for a plan by navigating to Settings > Plan & Billing in the Spruce web app on a desktop computer.

Current Spruce customers (on any plan) can earn $24 per referral by inviting colleagues to sign up for Spruce with their unique referral link.

Your referral will receive a $24 Spruce account credit immediately when they sign up for a paid subscription plan with your referral link.

You will receive $24 in Spruce account credit when your referral pays their first Spruce bill. These credits will be automatically applied towards your Spruce account bill.

There is no limit to the amount of Spruce credit that you can earn! You may refer as many colleagues as you like.

Learn more in our Help Center.

How can I track the status of my referrals?

You do not need to sign up for a plan—or enter a credit card—during your free trial period. After your trial ends, you must sign up for a plan to continue using Spruce, and billing will begin when you sign up. If you sign up for a plan before your free trial ends, billing will begin only after your trial expires.

Spruce's free trial provides access to all the functionality of our Basic plan, with the exception of sending SMS text messages, as this feature requires an industry-standard registration process.

If you would like to send SMS texts during your trial, you must sign up for a Spruce plan, pay the industry-imposed SMS registration fee, and complete your business registration.

If you would like to test Communicator-level features while on your free Spruce trial, please reach out to us to discuss your goals with our sales team. We're dedicated to giving you the best look at Spruce that we can!

Log in to your Spruce account, and navigate to Settings > Referral Program. Look for the Referral Activity section, which will reflect your pending and earned referral credits. Please note that the time period to earn referral credits can vary based on your referral’s selected plan, use of promo codes, and other contributing factors.

Will I still get credit if my referral signs up with a different email address?

Spruce uses month-to-month contracts and billing by default, and we don't have contracts longer than this, unless you've specifically planned one with us. We want to win your trust and your business every month by providing a great service, not by locking you into a long-term payment obligation.

We also make it easy to cancel your Spruce subscription at any time, for any reason. You can do this right from within Spruce, but please consider reaching out to us before you do, if there's anything we can do to keep you with us. Our goal is to make Spruce the easiest and most valuable choice every medical practice can make, and we're all ears for ways we can continue to improve. If you do decide to cancel, we'll prorate the bill for your current service period.

Yes! As long as they sign up for a Spruce account using your referral link, you'll earn referral credit. They don’t need to use the same email address that you sent the invite to.

My referral forgot to use my referral link. Is there a way to track it back to my account?

A PDF file of your monthly invoice will be sent to your organization's billing email address every month. If you are having trouble finding these invoice records, try searching for “Spruce Health Inc” in your email client, and please make sure that you are searching the email account of your billing contact. If you are unsure of your organization's current billing email address, you can find it in the "Billing Settings" section of the Spruce web application.

Please contact Spruce support within 14 days of the referral to attach it to your account.

I’m a new Spruce customer. How do I use a referral link to sign up and earn $24?

There is a one-time $19 fee to enable outbound SMS text messaging for your organization on Spruce. This $19 fee covers the mandatory telecom industry fee for registering business SMS traffic with the major carrier networks. This industry fee is not related to Spruce services and is being passed along without markup. The fee is charged only once per organization on Spruce, regardless of number of business phone lines in use, and the fee will not be charged if your organization opts out of SMS messaging. Learn more about phone registration.

If you choose to use Spruce VoIP desk phones, we will bill the phone hardware that you choose as a one-time charge, separate from your Spruce subscription.

To use a referral link, click the link and sign up for a Spruce account in a web browser on your desktop computer or mobile device.

Select a Spruce plan in Settings > Billing and check out. Your $24 referral credit will be displayed under the “Monthly Payment Summary” on the check out page.

After your check out, you will receive an email confirming the referral credit.

When your subscription starts, you will receive an email with your invoice and the $24 credit applied to your bill.

If you signed up for a new account and checked out, but do not see the referral credit on your invoice, please contact Spruce within 14 days to apply the referral credit.

How is my bill determined? What counts as a user on Spruce?

Spruce is priced per user, per month. A user is any teammate you have added to your Spruce organization. Generally, this will include all clinicians, staff, and other employees (but not your patients). Spruce is not priced by number of phone lines or amount of feature usage.

All users in a single organization must be on the same billing plan.

Example: A clinic with 3 physicians, 2 nurses, 1 front-desk assistant, and 1 virtual assistant will have 7 total users on Spruce, all on the same plan and with the same cost per user.

Whenever you add or remove a teammate on Spruce, your bill will automatically increase or decrease to reflect the change.

Spruce is priced per user, per month. A user is any teammate you have added to your Spruce organization. Generally, this will include all clinicians, staff, and other employees (but not your patients). Spruce is not priced by number of phone lines or amount of feature usage.

All users in a single organization must be on the same billing plan.

Example: A clinic with 3 physicians, 2 nurses, 1 front-desk assistant, and 1 virtual assistant will have 7 total users on Spruce, all on the same plan and with the same cost per user.

Whenever you add or remove a teammate on Spruce, your bill will automatically increase or decrease to reflect the change.