• AI Transcription and Summarization: automatically turn spoken audio into readable text. When enabled, Spruce will use AI to automatically transcribe and / or summarize voicemails, recorded calls (Communicator Plan Only), and audio messages (Communicator Plan Only). You can read more about this feature here.
  • Custom Hold Music: configure the music callers hear when they are placed on hold. If you are on the Basic plan, you can choose from a few preselected playlists. If you are on the Communicator plan, you can choose from the preselected playlists or upload your own hold music. You can read more about this feature here.