Spruce Mobile Apps

FAQs

Are the Spruce desktop and mobile apps free?

Yes. All Spruce trials and paid plans automatically include a BAA, if yours is an organization that requires one. You electronically agree to the Spruce BAA when you create an organization on Spruce, and you can review this agreement in our terms of service.

Yes, all Spruce apps are free to download. The Spruce app is free for patients to use.

Spruce requires a paid subscription for healthcare professionals after their free trial period ends. Learn more about Spruce’s plans and pricing.

Is Spruce still available to use in a web browser?

Once you've created an account, you can sign up for a plan by navigating to Settings > Plan & Billing in the Spruce web app on a desktop computer.

Yes, Spruce is available for healthcare professionals and patients to use in your favorite web browser on a computer or tablet device. You can log in here.

To use Spruce on a mobile device, such as a smartphone, you must download the app.

Can patients use the desktop app?

You do not need to sign up for a plan—or enter a credit card—during your free trial period. After your trial ends, you must sign up for a plan to continue using Spruce, and billing will begin when you sign up. If you sign up for a plan before your free trial ends, billing will begin only after your trial expires.

Spruce's free trial provides access to all the functionality of our Basic plan, with the exception of sending SMS text messages, as this feature requires an industry-standard registration process.

If you would like to send SMS texts during your trial, you must sign up for a Spruce plan, pay the industry-imposed SMS registration fee, and complete your business registration.

If you would like to test Communicator-level features while on your free Spruce trial, please reach out to us to discuss your goals with our sales team. We're dedicated to giving you the best look at Spruce that we can!

Yes, patients can access Spruce on the desktop app, their computer’s web browser, or in the Spruce mobile app.

To start using Spruce as a patient, you must have an invitation link from your healthcare provider's practice. This special link tells Spruce which clinic you'll communicate with once you're in the app. Providers typically send Spruce invitation links via text message or email. Learn more in our Help Center.

How do I get the desktop app?

A PDF file of your monthly invoice will be sent to your organization's billing email address every month. If you are having trouble finding these invoice records, try searching for “Spruce Health Inc” in your email client, and please make sure that you are searching the email account of your billing contact. If you are unsure of your organization's current billing email address, you can find it in the "Billing Settings" section of the Spruce web application.

Download the Spruce desktop app for Mac here and Windows here.

How do I get the Spruce mobile app?

There is a one-time $19 fee to enable outbound SMS text messaging for your organization on Spruce. This $19 fee covers the mandatory telecom industry fee for registering business SMS traffic with the major carrier networks. This industry fee is not related to Spruce services and is being passed along without markup. The fee is charged only once per organization on Spruce, regardless of number of business phone lines in use, and the fee will not be charged if your organization opts out of SMS messaging. Learn more about phone registration.

If you choose to use Spruce VoIP desk phones, we will bill the phone hardware that you choose as a one-time charge, separate from your Spruce subscription.

The Spruce mobile apps are available for both healthcare professionals and patients. If you are a patient, you must have an invitation link from your healthcare provider's practice before you can use Spruce. Learn more in our Help Center.

Download the Spruce mobile apps from the App Store or the Google Play Store.

How is my bill determined? What counts as a user on Spruce?

Spruce is priced per user, per month. A user is any teammate you have added to your Spruce organization. Generally, this will include all clinicians, staff, and other employees (but not your patients). Spruce is not priced by number of phone lines or amount of feature usage.

All users in a single organization must be on the same billing plan.

Example: A clinic with 3 physicians, 2 nurses, 1 front-desk assistant, and 1 virtual assistant will have 7 total users on Spruce, all on the same plan and with the same cost per user.

Whenever you add or remove a teammate on Spruce, your bill will automatically increase or decrease to reflect the change.

Spruce is priced per user, per month. A user is any teammate you have added to your Spruce organization. Generally, this will include all clinicians, staff, and other employees (but not your patients). Spruce is not priced by number of phone lines or amount of feature usage.

All users in a single organization must be on the same billing plan.

Example: A clinic with 3 physicians, 2 nurses, 1 front-desk assistant, and 1 virtual assistant will have 7 total users on Spruce, all on the same plan and with the same cost per user.

Whenever you add or remove a teammate on Spruce, your bill will automatically increase or decrease to reflect the change.

Have more questions? Visit our Help Center

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