• Improved Voicemail Transcription: voicemail transcription is now exponentially faster—from ~45 seconds down to ~3 seconds, and the accuracy has also improved. We hope you find something wonderful to do with those extra 42 seconds!
  • Improved Handling of International Calls: inbound international calls and texts for all organizations will now show up in conversations clearly identified by the international phone number.
  • vCard Support in SMS: now providers can text a standard “vCard” contact card for patients to save on their phones. This makes it easier for patients to connect with care teams, ensuring that everyone automatically has all of your latest contact information. Quick tip: You can use Spruce bulk messaging to send your vCard to your entire patient panel.
  • Keragon Partnership: Spruce is now integrated with Keragon, a HIPAA-compliant automation solution that enables practices to link Spruce to other software solutions without engineering support. Keragon integrates with popular EHRs, CRMs, and many more tools to help you synchronize all of your data with Spruce. Example use cases include syncing contact information between systems and automating messages (e.g., appointment reminders). Learn more!