• New Team Management and Admin Tools: Admins can now configure their teammates settings! Spruce enables any administrator to help get their teammates set up for success by configuring their settings and views for them. Read more about each of these settings.
  • Tag Management: We’ve made it easier than ever to manage your tags. Just go to Settings Clinic Preferences Contact/Conversation Tags. You may also delete tags that you no longer use.
  • View all your contacts on the web: You can now scroll to view your entire list of contacts on the web. This is an improvement from a previous limitation of only being able to view 500 contacts in a list.
  • Scroll through all your conversations in the inbox: Scroll to your heart’s content. It is now simple to see all of your conversations in your inbox. Historically this view was capped at 100 but providers may now keep scrolling until the end of the inbox. And don’t forget, it’s also easy to sort by unread or newest to oldest messages.
  • Bulk Import/Export Contacts: We’ve made it simple to bulk import or export a CSV list of contacts to/from your Spruce account on the web. Just navigate to the Contacts tab and select "Import Contacts". You can leverage a downloadable template with the required headers for ease of use. You may easily auto-apply a tag to all these new contacts by selecting an existing tag or creating a new tag. Export is just as simple. Learn more.
  • Select the Number You’d Like to Call From (Android and iOS): This is a very useful tool for practices with multiple phone numbers. When you call a patient, Spruce will now provide the option to dial out using your default phone number for the practice or your direct line. Leverage the number that your patients will be more inclined to recognize and answer, or maintain discretion and go with the main phone number to the clinic.
  • Quickly Identify the Spruce Number Associated with a Conversation (iOS): When a user composes a message to a patient, the phone number that the message will be deployed from will populate beneath the compose bar. This is a helpful feature for multi-provider practices or practices with multiple phone numbers so that they know exactly which phone number (and ultimately, teammate) the text will be sent from.
  • Conversation and Contact Filter Improvements (Web): Providers may now create a filter to exclude a set of conversation tags or create a filter to include any of a certain set of tags, or all tags specified. This makes connecting with specific groups of patients far easier and eliminates a fair amount of manual work. This video shows how to use tag filter rules to show exactly the conversations you're looking for in your inbox