- Password complexity enforcements: Teams on Spruce can now configure their accounts to enforce password requirements for their providers like minimum password length, password rotation and manage password re-use. Note that this feature is for enterprise accounts only.
- Dashboards: Wondering what your busiest hour of the day is? Or what your call answer rate is? Or who in your team is answering calls and responding to messages? Spruce can now deliver daily dashboards to your email to help with staffing decisions and practice operations. Of note, this is not available for all users today - we hope to offer this in the future but it is still in Beta testing.
- Conversation assignment for all new accounts: New accounts are now automatically configured to use Conversation Assignment, with new default Inbox Filters.
- Faster turnaround on Spruce Desk phones: Since launching Spruce desk phones in January 2018, we have been overwhelmed by the demand! Within one year these desk phones are powering practices and call centers across America. This change brings a much needed upgrade to our internal tooling so that we can get you your phones faster and more efficiently
- Service operations improvements: We upgraded our infrastructure to utilize more advanced capabilities of our cloud provider to automate handling of system faults before they interfere with service stability.
Announcement