- Improved Spruce-Elation Integration: You can now select messages from within Spruce to create an encounter in Elation, all without leaving Spruce! Learn more.
- Live Call Recording: You can now record live calls on Spruce! This is user-configurable and off by default. A user can specify whether inbound or outbound calls are to be recorded on a per Spruce phone number basis. To turn this feature on for your account, please contact support@sprucehealth.com. Note that you will be required to give written consent on following best practices for this feature.
- Redirect calls to a different organization from the phone tree: You can now redirect an incoming call to a different team on Spruce via the phone tree. This is useful if you have multiple Spruce teams that are working together. For example, a mental health practice where each therapist has their own Spruce account but a single phone number for the practice where calls route to the appropriate therapist based on the phone tree the caller selects.
- Ability to disable call screening via the phone tree: A phone tree on Spruce can be configured to disable call screening when incoming calls are directed to cell phones or landlines. This is a useful feature if you are using your Spruce phone number for SMS messaging only, or if you'd like to ensure that certain calls to your Spruce phone number pass through to a different system without the need to capture voicemails in your Spruce inbox.
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