• Improved notifications for autoresponders: You will no longer be notified when autoresponders are triggered in response to incoming patient messages or call events. Instead, you will only be notified if your patient responds to the autoresponder based on your notification preferences.
  • Spruce Fax: Further consolidate your tools by using Spruce for fax. We’ll even port your existing fax number into Spruce. Learn more.
  • Improved message details on web: Message details now contain more relevant information for call and fax events! You can now learn the source and destination phone numbers used to make/receive phone calls, and also the status of an inbound fax via message details.
  • Track who resolved a Page: Pages are a great way to assign tasks to individuals and coordinate care. However, they'd be even more useful if you knew who actually resolved a page! This information is now available across all clients.
  • Auto-assignment: Conversation assignment is a great way to claim work across a large team. We have further improved upon this feature by building in automation tools to enable you to auto-assign conversations to a group based on an incoming call or message.