• Conversation Assignment: Divide and conquer your inbox, or tell your team that you are “claiming” a conversation that you plan to manage. Conversation Assignment lets any team member or User Group in your organization take responsibility for a conversation in just two clicks. Learn more.
  • Throttling of autoresponders: Our autoresponders just got smarter!Your patients will no longer get the same autoresponder for every incoming message they send. Instead, you can specify a throttle period so that an auto-response is only sent to a patient once in a certain period of inactivity. This is a subtle but powerful improvement, as it opens up a lot of new use-cases for autoresponders. For example, you can now configure an autoresponder to manage patient expectations during business hours of how quickly you will get back to them. Learn more.
  • Notification improvements: Is your Spruce inbox clogged with call events? We’ve improved your notifications so that all missed, inbound, and outbound call events can go straight to your Archived folder instead of your Inbox, meaning your Inbox would only contain voicemails and messages that need your attention. Just reply to this email if you’d like this set up for you.