Spruce Fall Quarterly: News and Updates

Spruce Happenings

It’s time for your quarterly dose of all things Spruce! We’ve rounded up the noteworthy happenings since our last update to keep you in the know. Read on to find out more about the newest Spruce features and enhancements, quick tips and helpful how-tos, a look into our community, some new content we’ve created, and events where you can find us!

New Features

We continue to develop new features that are intended to make your experience with Spruce even stronger. Some standouts this quarter are search improvements, API additions, and new desk phones. Read on!

Search Improvements

Search Improvements: We have made improvements to the search capabilities on Spruce that now enable you to search contacts by date of birth and by custom field values. You can read more about search on Spruce here.

New Yealink Desk Phones

We have new devices that the Spruce phone system is compatible with! Introducing the Yealink T31G and the Yealink T53W. The Yealink T31G is cost-efficient and great for any practice that needs basic but reliable performance. The Yealink T53W offers built-in bluetooth and WiFi and is compatible with any bluetooth-enabled headset!

Trusted Calling and Texting

The telecom industry now requires a thorough set of business registrations for organizations that use apps to call or text. We’ve been rapidly making enhancements to Spruce so that we can handle these registrations seamlessly on your behalf, ensuring that your SMS texts will always get through and your patients will never see “Spam Risk” when you call.

Spruce API Improvements

The Spruce API can now pull all organization conversations (calls, messages, etc.), enabling your practice to have conversation data in Spruce automatically sync with any other tool you’ve connected Spruce to via the Spruce API. Learn more about integrating with the Spruce API.

In Exciting News

In exciting news, we’re thrilled to announce that Spruce has been recognized again for Best Usability, Most Implementable, Best Relationship, and Best Results by G2, a leading source of software-industry user reviews.

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2.

“Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

Leave us a review on G2 and you could win 3 FREE MONTHS OF SPRUCE (up to $150 value). 


Hopefully you’ve been able to join one of our recent webinars. In case you missed us, you can still catch up on these info-packed sessions now! They are recorded and may be watched at your convenience.

Create your own schedule, maximize your leisure time, and work less while earning more. Join Spruce Health and Joe Sanok, author, therapist, and business owner, as he delves into the exercises, tools, and training that he’s employed to help thousands of people create the schedule they want, resulting in less work, greater income, and more personal time. Watch now.

What Business Model is Best for Your Practice? Learn From the Experts. Tune into Castle Connolly Private Health Partners and Spruce Health to learn how to deliver unrivaled healthcare experiences that leverage strong communication and collaboration to enhance patient relationships and decrease administrative load. We discuss medical business models that can transform your practice to one that’s focused on physician well-being and improving the patient experience. Watch now.

VA-Palooza: Listen in on the 3-hour virtual assistance extravaganza to discover everything about remote help. Join Ginger Desk, Move Forward Virtual Assistants, SilverLeaf, and BBC Global Partners for a half-day event that will cover everything you need to know about getting started with virtual assistance! Watch now.


We’ve distilled the best parts of our recent webinars into downloadable papers, so that you can jump right to the sections of interest. 

In a succinct document designed to deliver high-yield information surfaced in the July 18 webinar with Joe Sanok of Practice of the Practice, you’ll discover how to:

  • Eliminate unnecessary tasks and discover efficiencies
  • Better understand the principles of the shorter workweek and discover why we are more productive
  • Create your own work schedule and dedicate more of your personal time to independent pursuits.

View it now

Castle Connolly Private Health Partners delivers some can’t-miss tips in this paper designed to help you understand the ins and outs of:

  • Membership medicine vs fee for service and insurance billing
  • Creating stronger communication & collaboration that delivers unrivaled healthcare experiences
  • Decreasing administrative load to prevent burnout
  • Transforming your practice to one that’s focused on physician well being and improved patient experience.

View it now

Tap into the slides that were presented during the virtual assistance webinar with industry leaders Ginger Desk, Move Forward Virtual Assistants, SilverLeaf, and BBC Global Partners. You’ll discover how to:

  • Hire HIPAA-compliant, healthcare-trained virtual assistants
  • Delegate administrative tasks to competent staff to avoid physician burnout
  • Avoid costly mistakes during the hiring process
  • Avoid hiring (or hanging onto) unproductive staff
  • Calculate the ROI associated with hiring remote staff to scale your business

View it now

Customer Spotlight

Discover how Desert Wellness & Psychiatry uses Spruce as a direct line between patient and provider. Spruce has enabled this team to address concerns quickly and directly, helping to prevent issues from worsening.

As a versatile, HIPAA-compliant communication tool, Spruce has made it easy for Dr. Juan Lua Gonzalez and team to text, call, share files, and have video visits with maximum flexibility.

Read more about how Desert Wellness leverages Spruce to streamline its business. 

Interested in sharing your Spruce story? Reach out to greetings@sprucehealth.com and you may be up next in our customer spotlight rotation!


Live Events

Spruce is excited to exhibit at Hint Summit this week in San Diego. We’ll be at booth #1, so please come by and say hello if you plan on attending; we love catching up with our DPC community! We’ll also be at several other events this fall, and we hope to see you there!

Our complete fall tour schedule:

  • Hint Summit in San Diego, September 20-23
  • AAFP Family Medicine Experience event in Chicago, October 26-29
  • AACAP (Child & Adolescent Psychiatry) in New York, October 23-28
  • Evolution of Psychotherapy in Anaheim, CA, December 12-17

Know of a conference that you think we should attend? Give us a shout at greetings@sprucehealth.com.

Spruce Virtual Events

Don’t miss our ongoing virtual event lineup! We have a new webinar each and every month. Next up on October 25 is 6 Simple Strategies to Scale Your Mental Health Practice. Join Patrick Casale, licensed Mental Health & Addiction Therapist, Group Practice Owner, and Private Practice Coach & Strategist to discover some simple strategies to scale your practice—from knowing when to hire and how to attract the ideal employees, to navigating employment models.

Can’t make it at the scheduled time? Register and we’ll send you a link to the recording after we wrap!

Interested in receiving our newsletter? Drop us a note at greetings@sprucehealth.com and we’ll be sure to add you to the list!

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