How Virago Wellness Keeps Client Communication Secure and Personal

Virago Wellness, a women’s mental health counseling center in Portland, Maine, offers therapy, group support, and education in gender-affirming ways, and connection is the whole point of the work. The practice came to Spruce for a HIPAA-compliant VoIP phone system and now uses it to communicate with clients securely, with the phone tree routing callers to the right place. For relationship-based care, having one secure way to reach clients keeps the practice personal instead of clinical.

A bit about the business…

The therapists at Virago Wellness work with the unique mental health needs of women. Women experience anxiety and depression in different ways. They struggle with self worth and often put the needs of others before their own. Further, women are more relationship-focused and need a therapist they can connect with. 

Virago Wellness makes the process of getting started with therapy both easy and streamlined so clients can focus on their healing goals. Clients will be empowered with support, knowledge, and tools to make real change. This kind of healing takes courage and fortitude. Virago Wellness serves all genders and identities and their specialized intersectional approach honors the unique needs of women, LGBTQA folks, BIPOC women, and neurodivergent, or other-abled women.

What first brought you to Spruce?

How do you use Spruce at work?

We use Spruce to communicate with clients securely.

What is your favorite Spruce feature?

Our favorite Spruce feature is the phone tree.

What do you like to do most when you’re not working?

When not working, there are adventures to be had at the beach or on a trail with Bash, our mascot and therapy-dog-in-training! 

Frequently Asked Questions

What is a phone tree and how does a practice use it?
A phone tree (call flow / IVR) answers incoming calls and routes each caller to the right person or team, which helps a busy practice keep calls organized without a live receptionist picking up every one. Phone trees are available on the Communicator plan.

Can I keep my existing phone and fax numbers?
Yes. You can transfer (port) your existing business phone or fax number to Spruce, and your practice number will remain the same. You can also get a new number instantly during setup. Learn more about porting a phone or fax number.

Does Spruce work for solo therapists and small counseling centers?
Yes. Spruce gives a solo therapist or a small counseling center a dedicated business phone number, secure app-based messaging, and time-savers like auto-replies and saved messages (templates), so more time goes to clients and less to admin.

You can learn even more about Virago Wellness on Facebook at @viragowellnessfb.

New to Spruce? Try it FREE for 14 days: https://l.sprucehealth.com/startspruce