Spruce Winter Quarterly: News and Updates

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Spruce Happenings

It’s time for your quarterly dose of all things Spruce! We’ve rounded up the noteworthy happenings since our last update to keep you in the know. Read on to find out more about the newest Spruce features and enhancements, quick tips and helpful how-tos, a look into our community, some new content we’ve created, and events where you can find us!

New Features

We continue to develop new features that are intended to make your experience with Spruce even stronger. Some standouts this quarter are message deletion, blocking email addresses and fax numbers, search improvements, and more. Read on!

Message Deletion

Now customers have the ability to delete and restore messages, improving a core feature-set. Fine controls keep your team visibility and audit trail intact.

Yealink Cordless Phones

We’ve introduced robust and cost-effective VoIP device offerings to provide an alternative to Poly phones. 

Search Improvements

Search enhancements, such as searching contacts by first name and last initial, make it infinitely faster and easier to find what you’re looking for on Spruce.

Blocking Email Addresses and Fax Numbers

Tired of spam? So are we! Customers can now manage the blocking of each external communication channel—including email and fax—independent of Spruce support.

In Exciting News

In exciting news, we’re thrilled to announce that Spruce has been recognized again as a leader in Telemedicine, HIPAA-Compliant Messaging, and Patient Engagement in G2’s Winter Report. G2 is a leading source of software-industry user reviews and we owe our community a big thanks for supporting us there!

“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”

Leave us a review on G2 and you could win 3 FREE MONTHS OF SPRUCE (up to $150 value).

Webinars: Live and Recorded

Hopefully you’ve been able to join one of our recent webinars. In case you missed us, you can still catch up on these info-packed sessions now! You are always welcome to join us live or watch at your convenience.

Join Dr. Carlene MacMillan, Chief Medical Officer at Osmind, for an eye-opening discussion around the “private practice toolkit” on December 19. By leveraging online communities, conferences, podcasts, and newsletters, mental health practitioners can remain informed, connected, and supported, and cultivate a community of like-minded professionals.
Register now!

Tune into an expert panel designed to reveal how practices that work with families overcome the challenges associated with high volumes of communication, issues with contact naming and relationships, inefficient or inaccurate information transfer, the need to message with more than one parent or caregiver at a time, and even unnecessary office visits for straightforward situations. Watch now.

Join Patrick Casale, licensed Mental Health & Addiction Therapist, Group Practice Owner, and Private Practice Coach & Strategist to discover simple strategies to scale your practice—from knowing when to hire and how to attract the ideal employees, to navigating employment models. Watch now.


We’ve distilled the best parts of our recent webinars into downloadable papers, so that you can jump right to the sections of interest. 

In a succinct document designed to deliver high-yield information surfaced in the October webinar with Patrick Casale, you’ll discover how to:

  • Know when to hire and scale
  • Navigate employment models: 1099 vs W2
  • Attract ideal employees
  • Retain ideal employees
  • Develop a thriving culture in a telehealth world
  • Create a neurodivergent affirmative environment

View it now!

Dr. Oded Herbsman, Dr. Amy Couturier, and Dr. Carlene MacMillan deliver some can’t-miss content in this paper, designed to help you and your care team work more efficiently with children and families:

  • Reduce errors in communication and ensure accurate follow-up
  • Virtually diagnose patients to prevent unnecessary office visits
  • Create coverage and coordination across providers 
  • Delineate between urgent and non-urgent communication
  • Develop after-hours support that delivers peace of mind 
  • Facilitate group messaging to eliminate redundancy 

View it now!

COMING SOON! Keep up with cutting-edge treatments, improve your practice management, and build meaningful connections with colleagues. Discover:

  • ‍The top psychiatry and mental health communities
  • Key podcasts designed for mental health practitioners
  • Dedicated mental health publications and newsletters
  • Conferences that cultivate a community of like-minded professionals

Keep an eye on our blog!

Customer Spotlight

Discover how Goodwin Health Cafe, a progressive psychiatric clinic, uses Spruce to manage diverse patient needs and care team collaboration. They had tried two different communication solutions before Spruce and would often miss calls, lose voicemails and contacts, and more. With Spruce in place, Goodwin now has a permanent record of all of their calls, texts, faxes, internal messages, and more. With multiple different nurses, providers, and receptionists, it was exactly what they needed to keep everything straight. Read more on our blog!

Interested in sharing your Spruce story? Reach out to greetings@sprucehealth.com and you may be up next in our customer spotlight rotation!

Live Events

Spruce was thrilled to be an exhibitor at:

AAFP Family Medicine Experience event in Chicago, October 26-29


AACAP (Child & Adolescent Psychiatry) in New York, October 23-28

And you can still catch us at the Evolution of Psychotherapy in Anaheim, CA, December 12-17, booth 205!

Know of a conference that you think we should attend? Give us a shout at greetings@sprucehealth.com.

Spruce Virtual Events

Don’t miss our ongoing virtual event lineup! We have a new webinar each and every month. Next up on January 16 is The Ins and Outs of Medicare in Mental Health: Now Open to LPCs & Marriage and Family Therapists. Discover why the passage of the Mental Health Access Improvement Act is important to counselors and clients, what services will be covered under the new legislation, what constitutes eligibility in your state and more!

Can’t make it at the scheduled time? Register and we’ll send you a link to the recording after we wrap!

Interested in receiving our newsletter? Drop us a note at greetings@sprucehealth.com and we’ll be sure to add you to the list!

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