Spruce Quarterly: News and Updates

Group SMS

Spruce now supports group text (SMS) messaging! Take part in conversations with up to 10 participants. A group SMS message will automatically be created when someone sends an SMS message to your Spruce number along with other participants. Learn more!

Call Recording

Spruce admins can enable call recording in Spruce to automatically record phone calls. You have the flexibility to configure call recording settings for a specific phone number, enabling you to record all phone calls, inbound calls only, or outbound calls only. Learn more!

Links in Messages

You can now put hyperlinks into secure messages on Spruce! You can hyperlink using either the new “insert link” icon (the last icon in the compose bar, right after the emoji icon) or by pasting a URL on top of text you want to link. Learn more!

Voicemail Transcription
Language Detection

Spruce has introduced language detection for voicemail transcriptions for up to 20 languages, making it faster and easier to get the output you are seeking. Learn more!

Self-Service Call Flows

Call flows give you advanced control over what happens when someone calls your Spruce phone number. You can use call flows to create phone trees, to automate communication like auto-text back, and to pair with schedules to change call handling based on time of day. Learn more!

athenahealth Integration Coming Soon!

Spruce is launching an integration with athenahealth, a leading cloud-based EHR. This integration aims to enhance your workflow efficiency and patient communication. Send an email to greetings@sprucehealth.com with the word “interested” if you’d like to learn more!

Spruce offers live training sessions for customers, designed to supplement our help center resources and provide a forum for customers to ask questions and learn more about recent updates to the Spruce platform. We’re excited to meet you face to face and help you get more out of Spruce!

Help Us Make Spruce Even Better!

Share your feedback in a video interview! Take this short survey to enter our participant pool. We’ll reach out if you’re a match for the study. If you are selected and complete the interview, you’ll receive $100 in Spruce credit or a gift card. Your choice!

Whether you’re a provider, a practice manager, or a member of a care team, conflict resolution and learning how to communicate with people you may not agree with is downright critical to your role in healthcare. Discover how and why conversations get stuck, how to lower the temperature of heated discussions, and how to promote understanding and find common ground.

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Creating practice protocol is no walk in the park. From onboarding and training staff, to creating processes that enable clear, consistent communication, the job of managing a practice is multi-faceted and one that requires consideration. Discover training tools for swifter onboarding, templatized messages for consistency in communication, and simple reporting to guide practice growth.

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Learn how Dr. Matthew Kiok and Dr. Harpreet Tsui have streamlined their practices using the right combination of communication solutions. They share strategies on how to simplify patient registration, establish clear communication protocols, improve delegation and task management, and increase staff efficiency and optimize practice operations.

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Heard that switching your therapy practice to an S corp can save you money in taxes? But how does it all work? In this workshop, we cover who is and who isn’t a good fit for S corp by walking through real-life scenarios. Learn about business entities vs. tax designations, the pros and cons of S corp, who should elect S corp, and how to stay compliant as an S corp.

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From onboarding and training staff, to creating processes that enable clear, consistent communication, our resident onboarding expert (and former practice manager) reveals the ins and outs of managing a practice. Discover:

• Training tools for onboarding
• How to templatize messages for consistency in communication
• Simple reporting hacks to guide practice growth
• And more!

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Quickly dial into the details of this fireside chat with Matthew Kiok MD, MPH and Harpreet Tsui, DO, FACOI and discover the real-world strategies they employed to:

• Simplify patient registration
• Establish clear communication protocols
• Improve delegation and task management
• Increase staff efficiency and optimize practice operations

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Take a quick peek at some slides that guided our webinar conversation with Heard. You’ll quickly discover:

• Who is and isn’t a good fit for S corp
• Business entities vs. tax designations
• The pros and cons of S corp
• When and how to elect S corp
• How to stay compliant as an S corp

Access the content now