How Impact Family Wellness Rethinks Care on Spruce

Impact Family Wellness is a direct primary care clinic in Cedar Park, Texas, founded by Monica McKitterick, FNP-BC, after ten years in the insurance-based system seeing 30-plus patients a day. Her DPC model trades rushed appointments for real relationships and the time each patient needs, and the practice uses Spruce every minute of the day to reach members by text, phone, and video chat. She came to Spruce because it worked well with the clinic’s membership software and EMR, and her favorite feature, Saved Messages, spares the team from repeating the same workflows.

A bit about the business…

Impact Family Wellness is a Direct Primary Care office that takes care of the whole human instead of the insurance companies. They create actual relationships with patients to ensure optimal health and wellness. By adopting the DPC model, their providers can spend the time they need with each patient to ensure they are treated the way they would want their own family to be treated.

What first brought you to Spruce?

We needed software to communicate with members and Spruce worked well with our membership software and EMR.

How do you use Spruce at work?

We use it every minute of the day to communicate with patients via text, phone, and video chat.

What is your favorite Spruce feature?

Saved messages saves a TON of work. We often repeat ourselves and it’s nice that we don’t have to repeat this workflow!

What do you like to do most when you’re not working?

Monica loves to travel, spend time with her family, and create handmade gifts.

You can learn even more about Impact Family Wellness on Facebook at @impactfamilywellness.

New to Spruce? Try it FREE for 14 days: https://l.sprucehealth.com/startspruce