Why a Direct Primary Care Clinic Built Its Patient Experience Around Spruce

When three advanced practice clinicians opened Truly Well Family Care in Wickenburg, Arizona in 2021, they built the clinic around patient health and convenience instead of volume, which is exactly the promise that makes direct primary care work. Spruce is how they keep that promise day to day, giving patients an easy, personal way to reach their care team by phone and secure messaging — the kind of access patients sign up for DPC to get.

Meet Truly Well Family Care, a direct primary care clinic in Wickenburg, Arizona. The clinic was opened in October 2021 but founders Denae Newman, FNP-C, Jena Savage, PA-C, and Amie Boucher, FNP-C, have been providing care in various forms for decades.

A bit about the business…

Truly Well Family Care provides a level of service that is unprecedented in traditional medical care, due in large part to their innovative direct primary care model. They prioritize patient health, value, and convenience over the traditional bottom line of a hospital. This represents a stark alternative to surprise bills, barriers to care, and the high cost of healthcare’s disappointing status quo.

What first brought you to Spruce?

Freedom Healthworks helped Truly Well Family Care start their clinic and they recommended Spruce, for which they are very thankful!

How do you use Spruce at work?

The clinic uses it day in and day out to communicate with patients. Their patients love how easy it is to ask a question, get a refill, or chat with the team about how they are feeling.

What is your favorite Spruce feature?

The clinic loves the ease of communicating, setting scheduled reminders for patients, and the ability to send an internal note to staff.

What do you like to do most when you’re not working?

When the care team isn’t working, they love to spend time with their families.

You can learn even more about Truly Well Family Care on Facebook at @TrulyWellWickenburg.

 

Frequently asked questions

Is Spruce a good fit for direct primary care practices (DPCs)?

Spruce is a natural fit for DPCs. DPC depends on patient access, and Spruce gives clinics one professional place for phone, texting, and secure messaging instead of a tangle of personal cell numbers and disconnected tools. Shared inboxes, conversation assignments, and after-hours handling keep a small team responsive without burning out, which is what makes the membership feel worth it to patients.

Does Spruce integrate with DPC billing platforms?

Yes — for example, Spruce integrates with Hint, so a DPC practice can keep its patient communication and membership billing connected rather than managed in two separate worlds. The integration is available on the Communicator plan.

How do patients reach the clinic between visits?

By phone, text, or secure message, all landing in one shared inbox the team can see. So a quick question doesn’t turn into phone tag or a missed call.

Can I keep my existing phone and fax numbers?

Yes. You can transfer (port) your existing business phone or fax number to Spruce, and your practice number will remain the same. You can also get a new number instantly during setup. Learn more about porting a phone or fax number.

New to Spruce? Try it FREE for 14 days: https://l.sprucehealth.com/startspruce