Addictions Recovery Counseling Center Uses Spruce for Call Management & Secure Texting

Meet Roland Achtau, LCSW, LCADC, NCACIP, the founder of New Convictions Recovery. He is credentialed as a licensed clinical social worker, licensed clinical alcohol and drug counselor, and a nationally certified advanced clinical interventionist. Roland has worked in various addictions treatment facilities over the years ranging from private counseling practices, outpatient centers and inpatient rehabilitation centers, and has a passion for seeing those suffering with addictive disorders make full recovery and thrive in their new lives.

A bit about the business…

At New Convictions Recovery, they look at each individual holistically and take into consideration all aspects when treating them. Since addiction is a spiritual, emotional, and physical illness, they understand the importance of having a comprehensive view when treating clients. They pride themselves on offering services that treat the entire person, such as individual psychotherapy, spiritual counseling, and family counseling.

When treating the psychological/emotional aspect of addiction, they utilize well-established counseling methods such as cognitive behavioral therapy (CBT), motivational interviewing (MI), and interpersonal process therapy (IPT). In treating the spiritual component, they incorporate a biblical worldview to understand, treat, and apply principles towards the spiritual healing of addictive disorders. Lastly, when treating the physical aspect, they are partnered with a certified nutritionist who is able to do a full nutrition evaluation to assess medical nutrition needs, weight loss, and overall nutrition education in the recovery process.

They realize that addiction is a complex disease, and each individual seeking treatment deserves specific care and attention.

What first brought you to Spruce?

I was referred by Joe Sanok, of Practice of the Practice.

How do you use Spruce at work?

I use Spruce to communicate with clients and have it forward calls to a call center when I am unavailable to answer right away.

What is your favorite Spruce feature?

I like the HIPAA-compliant texting. It’s incredibly useful to my practice.

What do you like to do most when you’re not working?

When I’m not at work, I like spending time with my family.

You can learn even more about New Convictions Recovery on Facebook at @newconvictionsrecovery.

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