{"id":910,"date":"2017-06-26T17:10:39","date_gmt":"2017-06-27T00:10:39","guid":{"rendered":"https:\/\/blog.sprucehealth.com\/?p=910"},"modified":"2026-09-16T02:02:38","modified_gmt":"2026-09-16T09:02:38","slug":"practice-profile-soultenders","status":"publish","type":"post","link":"https:\/\/sprucehealth.com\/blog\/practice-profile-soultenders\/","title":{"rendered":"Soultenders Fixed Their Dropped Calls Across Six Sites"},"content":{"rendered":"

Soultenders<\/a> is a large mental health group in the greater Los Angeles area, with more than 40 therapists across six locations providing counseling and therapy. Before Spruce, the practice was fighting its own phone system: dropped calls, poor call quality, and no way for providers to text securely with patients or receive a photo of an insurance card for processing. For a practice where reliability and accessibility are the whole promise, that was not sustainable. The team told us what they needed from a replacement, and what changed once patients and providers could both trust their phone system.<\/p>\n

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About Soultenders<\/h2>\n

Practice Location<\/strong>:\u00a0Greater Los Angeles area
\nPractice Field<\/strong>:\u00a0Mental health counseling and therapy
\nNumber of Locations<\/strong>: 6
\nTherapists<\/strong>: 40+<\/p>\n

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Q+A with\u00a0Soultenders<\/h2>\n

Spruce:<\/strong> What have been\u00a0the biggest communication challenges for your practice?<\/p>\n

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Soultenders:<\/strong> Prior to Spruce, our practice was struggling with dropped calls and poor-quality calls. Additionally, several of our providers wanted to be able to text securely with patients and get pictures of insurance cards for processing, and we couldn’t do that. Reliability and accessibility are paramount to our practice, so we needed to find a communications solution that both our patients and providers could trust and that was simple and easy to use.<\/p>\n

Spruce:<\/strong> What are some\u00a0obstacles\u00a0you face as an organization today?<\/p>\n

Soultenders:\u00a0<\/strong>Our biggest challenges as a group private practice usually involve communication and workflow. There aren’t many private practices that do what we do, so trying to configure new ways to communicate, accommodate patients and staff, integrate workflows, and provide outstanding customer service, all at the same time, is a huge challenge.<\/p>\n

Spruce:\u00a0<\/strong>How has offering Spruce enhanced your practice?<\/p>\n

Soultenders:\u00a0<\/strong>As providers who\u00a0are required to adhere to strict HIPAA regulations, we needed to find a service that allowed for us not only to\u00a0talk to our patients utilizing cell phones or other electronic devices but, now that most people prefer to use\u00a0some sort of messaging system, that also allowed us to text with them. Spruce lets\u00a0us offer both services to our patients, giving us more freedom to communicate with them\u00a0while protecting their personal medical information.<\/p>\n

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Spruce:\u00a0<\/strong>What made you look for a unified communication platform?<\/p>\n

Soultenders:\u00a0<\/strong>With more than 40\u00a0providers, communication can be challenging. Spruce, however, allows us to communicate flawlessly with each other, both\u00a0in small designated teams and\u00a0within our practice as a whole. We deal with the ever-changing mental health needs of the community, and when someone is in crisis, we need to be able to communicate immediately either with the patient or with each other to ensure safety. Spruce helps us stay informed of any crisis we might be experiencing with a patient and gives us a place to discuss the best treatment plans so that\u00a0we can\u00a0provide outstanding patient care.<\/p>\n

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Want to simplify and enhance your practice?<\/strong><\/p>\n

Learn more about how mental health practice groups like Soultenders\u00a0are using Spruce to improve their communications and deliver better care that patients love.<\/p>\n

Get in touch with us<\/a>!<\/p>\n<\/div>\n","protected":false},"excerpt":{"rendered":"

Soultenders is a large mental health group in the greater Los Angeles area, with more than 40 therapists across six locations providing counseling and therapy.<\/p>\n","protected":false},"author":1,"featured_media":895,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"slim_seo":{"title":"Soultenders Fixed Their Dropped Calls Across Six Sites - Spruce Blog","description":"Soultenders was losing calls to poor line quality across six locations. How a 40-therapist mental health group in Los Angeles fixed its communication."},"footnotes":""},"categories":[31],"tags":[33],"different-template":[],"class_list":["post-910","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-practice-profiles","tag-mental-health"],"acf":[],"_links":{"self":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts\/910","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/comments?post=910"}],"version-history":[{"count":2,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts\/910\/revisions"}],"predecessor-version":[{"id":6210,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts\/910\/revisions\/6210"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/media\/895"}],"wp:attachment":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/media?parent=910"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/categories?post=910"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/tags?post=910"},{"taxonomy":"different-template","embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/different-template?post=910"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}