{"id":497,"date":"2016-11-22T15:50:51","date_gmt":"2016-11-22T23:50:51","guid":{"rendered":"https:\/\/blog.sprucehealth.com\/?p=497"},"modified":"2023-10-26T06:14:56","modified_gmt":"2023-10-26T13:14:56","slug":"macra-means-telehealth-reimbursement","status":"publish","type":"post","link":"https:\/\/sprucehealth.com\/blog\/macra-means-telehealth-reimbursement\/","title":{"rendered":"What MACRA Means for Telehealth Reimbursement"},"content":{"rendered":"<p>Welcome to the second half\u00a0of our series on\u00a0MACRA! We&#8217;re going to spend this whole post on what MACRA means for\u00a0telehealth, so if you need to catch up on the basics of what the new law\u00a0is and what it means for Medicare reimbursement in general, please <a href=\"https:\/\/sprucehealth.com\/blog\/exploring-macra-means-medicare-payments\/\">check out part one<\/a> first and then meet me\u00a0back here.<\/p>\n<p>If you&#8217;re already up to speed on MACRA 101, though, and you&#8217;re ready for a nitty-gritty deep-dive on what the new legislation might mean for telehealth and especially for telehealth reimbursement, then let&#8217;s get started.<\/p>\n<h1>Telehealth and the Quality Payment Program<\/h1>\n<p>The Quality Payment Program (QPP) that MACRA introduces is the linchpin\u00a0of\u00a0the legislation, and its payment policies\u00a0will define\u00a0how the new regulations as a whole will influence\u00a0telehealth adoption and payment.<\/p>\n<p>The QPP has two participation tracks for physicians to choose between: Advanced Alternative Payment Models (Advanced APMs) and the Merit-based Incentive Payment System (MIPS), so let&#8217;s cover how telehealth incentives will work under each of them.<\/p>\n<h1>Advanced APMs: Indirect Telehealth Money<\/h1>\n<p>As we briefly touched on in <a href=\"https:\/\/sprucehealth.com\/blog\/exploring-macra-means-medicare-payments\/\">the\u00a0last article<\/a>, Advanced APMs are large, coordinated healthcare structures (certain Accountable Care Organizations, big\u00a0dialysis programs, integrated oncology care programs, etc.) that agree to share both risk and reward with the Medicare program. If an\u00a0Advanced APM can meet quality and outcome goals for a price cheaper than\u00a0expected, it will be financially rewarded by the QPP. However, if its expenses outstrip its\u00a0budget, then it will bear\u00a0at least some of the overage alone.<\/p>\n<p>There are tremendous\u00a0opportunities for telehealth to be valuable for care operations that are as large and complex as Advanced APMs are. Video calls\u00a0that prevent emergency department visits, lightweight online check-ins that increase the number of patient monitoring touch points between clinic appointments, HIPAA-compliant team messaging for better care coordination: the possible list is nearly endless.<\/p>\n<p>For most individual physicians, however, there won&#8217;t be much autonomy within an Advanced APM to make decisions about telehealth utilization that would directly influence reimbursement\u00a0outcomes for the organization. Advanced APMs\u00a0are instead likely to (and, in fact, should) pick telehealth strategies for the whole operation to use in a coordinated fashion. In this way, MACRA and the QPP will reimburse physicians in Advanced APMs who make use of telehealth, but it will be indirect, occurring via\u00a0increased payment for better and more efficient total care, rather than as specific new payments for telehealth services.<\/p>\n<h1>MIPS: Slightly-Less-Indirect Telehealth Money<\/h1>\n<p>Advanced APMs clearly\u00a0represent the government&#8217;s vision for the future of healthcare, but a full transition to such a\u00a0model\u00a0will take many years. At least initially, most physicians will continue to bill\u00a0Medicare Part B in a typical fee-for-service manner, and MACRA provides for this under the QPP&#8217;s Merit-based Incentive Payment System (MIPS).<\/p>\n<p>As we covered in <a href=\"https:\/\/sprucehealth.com\/blog\/exploring-macra-means-medicare-payments\/\">our first article<\/a> on MACRA, Medicare payments under MIPS will be adjusted, positively or negatively, based on a physician&#8217;s performance across\u00a0four categories of assessment:<\/p>\n<ol>\n<li>Quality<\/li>\n<li>Improvement Activities<\/li>\n<li>Advancing Care Information<\/li>\n<li>Cost<\/li>\n<\/ol>\n<p>The Centers for Medicare and Medicaid Services (CMS) has helpfully provided a very detailed list of criteria for each of these categories\u00a0on its <a href=\"https:\/\/qpp.cms.gov\/\">new website for the QPP<\/a>, and it appears that\u00a0telehealth technologies will be useful to physicians in fulfilling\u00a0a number of them. This seems especially true for the &#8220;Quality&#8221; and &#8220;Improvement Activities&#8221; measures, and we&#8217;ll share with\u00a0you\u00a0some of\u00a0our favorite criteria from those categories, ones\u00a0that should help you\u00a0get reimbursed for your telehealth efforts by way\u00a0of higher payments under MIPS.<\/p>\n<h1>MIPS &#8220;Quality&#8221; Measures<\/h1>\n<p>CMS lists 271 possible &#8220;Quality&#8221; measures. These metrics\u00a0pertain to specific aspects of clinical practice, and they are often quite detailed\u00a0and applicable only to certain\u00a0medical fields (e.g., measures for &#8220;anastomotic leak intervention&#8221; or &#8220;anesthesiology smoking abstinence&#8221;).<\/p>\n<p>Most practices will need to report on\u00a0<span style=\"text-decoration: underline;\">six<\/span> of these measures to satisfy the requirements of MIPS, and telehealth will be able to help with many of them. We&#8217;ve identified a few groupings of measures to help spark\u00a0your thinking:<\/p>\n<h3>&#8211; Clinical Outcomes Measures<\/h3>\n<p>Unsurprisingly, many of the Quality measures attempt to directly assess\u00a0clinical outcomes. Various forms of telehealth, from <a href=\"https:\/\/www-ncbi-nlm-nih-gov.laneproxy.stanford.edu\/pubmed\/23299557?dopt=Abstract\">home blood pressure telemonitoring<\/a> to <a href=\"https:\/\/www.ncbi.nlm.nih.gov\/pubmed\/21159138\">post-discharge nurse video check-ins<\/a>, have been shown\u00a0to improve such outcomes, and now MIPS will reward physicians for pursuing them.<\/p>\n<p>There are many possible criteria in this group, but a few big examples to consider include:<\/p>\n<ul>\n<li>&#8220;All-cause Hospital Readmission&#8221;<\/li>\n<li>&#8220;Controlling High Blood Pressure&#8221;<\/li>\n<li>&#8220;Diabetes: Hemoglobin A1c (HbA1c) Poor Control (&gt;9%)&#8221;<\/li>\n<\/ul>\n<h3>&#8211; Patient-Reported Data Measures<\/h3>\n<p>A large number of Quality measures are based on patients&#8217; assessment of their own health. For example, there are at least 12 measures that focus on &#8220;functional status&#8221; in a variety of conditions (osteoarthritis, hip or knee replacement, heart failure, etc.), and these measures generally recommend that clinicians use a &#8220;validated tool&#8221; to survey patients as a means of determining their functional\u00a0status. Such\u00a0surveys can be easily performed\u00a0via <a href=\"https:\/\/sprucehealth.com\/blog\/spruce-visits-improve-practice-efficient-telemedicine\/\">asynchronous telehealth technologies<\/a> and incorporated into in-person visits in a way that provides structured data to satisfy\u00a0MIPS and that also saves time during the face-to-face\u00a0visit.<\/p>\n<p>Other Quality measures that center on patient reporting include inquiries on pain (&#8220;Pain Brought Under Control Within 48 Hours&#8221; for patients admitted to palliative care services), depression (&#8220;Depression Utilization of the PHQ-9 Tool&#8221;), and asthma (&#8220;Optimal Asthma Control&#8221;), among many others.<\/p>\n<h3>&#8211; Patient\u00a0Communication Measures<\/h3>\n<p>There are also a number of Quality measures\u00a0that relate to engaging patients in meaningful discussions for the purposes of education and shared decision-making. These will still likely require some element of an in-person visit, but a creative use of telehealth can save lots of time\u00a0and provide much greater value to patients (e.g., persistent online\u00a0access to educational materials and secure messaging for follow-up questions).<\/p>\n<p>Examples of measures in this group\u00a0include:<\/p>\n<ul>\n<li>&#8220;Hepatitis C: Discussion and Shared Decision Making Surrounding Treatment Options&#8221;<\/li>\n<li>&#8220;Parkinson&#8217;s Disease: Rehabilitative Therapy Options&#8221;<\/li>\n<li>&#8220;Patient-Centered Surgical Risk Assessment and Communication&#8221;<\/li>\n<\/ul>\n<h1>MIPS &#8220;Improvement Activities&#8221; Measures<\/h1>\n<p>&#8220;Improvement Activities&#8221; is\u00a0the other category of MIPS measures\u00a0that\u00a0appears amenable to telehealth. Most practices will need to attest to\u00a0<span style=\"text-decoration: underline;\">four<\/span> of these metrics to satisfy MIPS, and there are 92 possible ones to choose from.<\/p>\n<p>Happily, telehealth is specifically called out as\u00a0one of the measures:<\/p>\n<blockquote><p><strong>Use of telehealth services that expand practice access<br \/>\n<\/strong><em>Use of telehealth services and analysis of data for quality improvement, such as participation in remote specialty care consults or teleaudiology pilots that assess ability to still deliver quality care to patients.<\/em><strong><br \/>\n<\/strong><\/p><\/blockquote>\n<p>So, right off the bat, use of telehealth technologies can\u00a0get you points in the Improvement Activities category.<\/p>\n<p>Other measures for which\u00a0telehealth might be useful sort into a few general groups:<\/p>\n<h3>&#8211; Patient Experience and Satisfaction Measures<strong><br \/>\n<\/strong><\/h3>\n<p>These measures all\u00a0seek to\u00a0elicit\u00a0and prompt action\u00a0on patient feedback. Telehealth technologies can help you formalize the processes necessary to do this well (e.g., adaptive, automated questionnaires), reducing the time and effort required to implement such a program and improving the robustness of the collected data.<\/p>\n<p>Examples of measures in this group\u00a0include:<\/p>\n<ul>\n<li>&#8220;Collection and follow-up on patient experience and satisfaction data on beneficiary engagement&#8221;<\/li>\n<li>&#8220;Collection and use of patient experience and satisfaction data on access&#8221; (access to care)<\/li>\n<li>&#8220;Engage patients and families to guide improvement in the system of care&#8221;<\/li>\n<li>&#8220;Regularly assess the patient experience of care through surveys, advisory councils and\/or other mechanisms&#8221;<\/li>\n<\/ul>\n<h3>&#8211; Between-Visit Patient Engagement Measures<\/h3>\n<p>These measures promote ongoing healthcare between visits, including increased provider-patient contact and patient self-management activities. This might seem like an invitation for lots of additional\u00a0work that is not directly compensated, but with a smart use of telehealth and its powers for automation, you can hugely reduce the potential\u00a0provider burden while still offering patients improved care.<\/p>\n<p>Telehealth tools that incorporate\u00a0care plans, scheduled coaching, and modern communication methods (e.g., secure messaging)\u00a0will be especially useful with this category\u00a0of MIPS criteria. Measures likely to benefit from telehealth use include:<\/p>\n<ul>\n<li>&#8220;Integration of patient coaching practices between visits&#8221;<\/li>\n<li>&#8220;Improved practices that engage patients pre-visit&#8221;<\/li>\n<li>&#8220;Implementation of condition-specific chronic disease self-management support programs&#8221;<\/li>\n<li>&#8220;Improved practices that disseminate appropriate self-management materials&#8221;<\/li>\n<li>&#8220;Implementation of improvements that contribute to more timely communication of test results&#8221;<\/li>\n<\/ul>\n<hr \/>\n<p>MACRA does not provide the immediate, direct reimbursement for telemedicine\u00a0that many people were hoping for, but it still provides new paths to\u00a0telehealth payment\u00a0for those who are\u00a0willing to look for them and ready\u00a0to expand their\u00a0view of telehealth beyond simple video visits.<\/p>\n<p>[perfectpullquote align=&#8221;right&#8221; cite=&#8221;&#8221; link=&#8221;&#8221; color=&#8221;&#8221; class=&#8221;&#8221; size=&#8221;&#8221;]MACRA&#8217;s recognition of telehealth is mostly\u00a0indirect, but it is nonetheless powerful.[\/perfectpullquote]<\/p>\n<p>Modern telehealth tools\u00a0now allow providers\u00a0to reach out to patients in a scheduled, programmable\u00a0way\u00a0with coaching tips, check-ins, care routine reminders, pre-visit planning, progress checks,\u00a0feedback surveys, validated clinical instruments, and all manner of other content types. If you use these options in a coordinated way with your in-person practice, many\u00a0MIPS criteria become\u00a0easy to fulfill, and you can set yourself up ideally for the program&#8217;s\u00a0eventual +9% bonus\u00a0adjustment on all of your Medicare payments while providing amazing care to your patients.<\/p>\n<p>MACRA&#8217;s recognition of telehealth is mostly\u00a0indirect, but it is nonetheless powerful. It&#8217;s worth your time to figure out how you can best\u00a0adapt to\u00a0the new law&#8217;s\u00a0reimbursement opportunities and, especially, to the increasingly clear role\u00a0that\u00a0telehealth will play\u00a0in making\u00a0those opportunities realizable.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Welcome to the second half\u00a0of our series on\u00a0MACRA! We&#8217;re going to spend this whole post on what MACRA means for\u00a0telehealth, so if you need to catch up on the basics of what the new law\u00a0is and what it means for Medicare reimbursement in general, please check out part one first and then meet me\u00a0back here.<\/p>\n","protected":false},"author":1,"featured_media":521,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"slim_seo":{"title":"What MACRA Means for Telehealth Reimbursement - Spruce Blog","description":"Welcome to the second half\u00a0of our series on\u00a0MACRA! We're going to spend this whole post on what MACRA means for\u00a0telehealth, so if you need to catch up on the ba"},"footnotes":""},"categories":[20,24],"tags":[21,19,5,4],"different-template":[],"class_list":["post-497","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-payment","category-telehealth","tag-medicare","tag-reimbursement","tag-telehealth","tag-telemedicine"],"acf":[],"_links":{"self":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts\/497","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/comments?post=497"}],"version-history":[{"count":0,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/posts\/497\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/media\/521"}],"wp:attachment":[{"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/media?parent=497"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/categories?post=497"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/tags?post=497"},{"taxonomy":"different-template","embeddable":true,"href":"https:\/\/sprucehealth.com\/blog\/wp-json\/wp\/v2\/different-template?post=497"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}