With AI Summarization, your team shouldn’t have to listen to every voicemail to know what’s urgent
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Spruce Health
- July 15, 2026
For most healthcare practices, voicemails and call recordings pile up fast. Staff spend hours each week replaying audio, manually transcribing key details into the EHR, and trying to figure out which messages need same-day attention. It can be slow, error-prone, and pulls your team away from the work that matters.
Spruce is making reviewing messages a lot easier.
Introducing AI Summarization for voicemail, calls, and audio messages
AI-generated summaries and transcripts now appear directly inside your patient conversation threads in Spruce — so your team can understand and act on a message in seconds, not minutes.
For voicemails: A 60-second voicemail takes seconds to read. Staff can triage, follow up, and copy details into your EHR without ever pressing play.
For call recordings: Every recorded call (up to 4 hours) is automatically transcribed and summarized. Use summaries to catch details you missed, QA staff responses, or support billing and documentation.
For audio messages: Record hands-free notes during or after a patient interaction, share them with teammates, and let AI turn them into structured summaries your team can act on.
Tailor summaries to your workflow
Communicator customers can configure Custom Instructions — a set of pre-built prompts that shape how your AI summaries are written for your practice. Format calls as clinical notes, automatically label voicemails as URGENT / ROUTINE / ADMINISTRATIVE, extract action items, or write summaries in a way that fits the needs of your practice. Less time rewriting; cleaner documentation prepared automatically.
Built for healthcare communication — not bolted on
Every AI feature at Spruce ships with the same HIPAA-grade approach to compliance, security, and data privacy that our customers rely on. Summaries and transcripts are visible only to your practice team — patients will never see them.
New to Spruce? AI Summarization for all audio messages is available now on the Communicator plan, with voicemail transcription available to all Spruce customers. Learn more
Already a Spruce customer? Admins on the Communicator plan can turn on AI Summarization in your organization’s settings here (Tip: use the desktop app or a web browser) or check out our Help Center guide to get started.
