Spruce for Mental Health Teams: One Secure Home for Client Communication

Mental health teams choose Spruce to keep client communication confidential, organized, and compliant, whether they are a solo therapist or a growing group practice. Spruce brings phone service, texting, fax, secure messaging, and video visits into one place, with shared inboxes and conversation assignments so a whole team stays on the same page about each client. Less time managing tools, more time on the work that helps people.

You choose what information remains private

Mental health teams using Spruce tend to have one main phone number and then additional direct phone numbers for each team member as needed. If a client calls, texts, or leaves a voicemail on your direct phone number, for example, all communication will get documented in your inbox. No other team member will have access to your inbox, unless you grant it.

In addition, you can decide who has access to any correspondence through the main phone number and you can change that at any time.

Securely connect with any client

With Spruce, each teammate can invite their clients to download the Spruce app through their own custom link. Clients can use this link to create a Spruce account, and once that Spruce account is created, you’ll be able to securely message, attach files, or video call them. All app-to-app correspondence between a teammate and client will remain private.

Create a personalized voicemail

Every team member can have a unique business voicemail for anyone who calls their direct line. Voicemail greeting messages can be recorded directly in the app and changed at any time.

Respond faster with auto-replies

Auto-replies enable you to automatically respond to incoming messages, set expectations, and drive client engagement. All auto-replies can be unique to every direct line.

Get notified of urgent messages

Whether it’s after hours, you are already in a session, or you are on a (much-needed) vacation, Spruce enables you to be notified of anything your clients mark as ‘urgent’ through a call or message, even if your Spruce notifications have been turned off.

Frequently Asked Questions

Is Spruce HIPAA-compliant for mental health communication?
Spruce supports HIPAA-compliant communications across phone, texting, faxing, and telehealth. Every eligible Spruce organization automatically receives a HIPAA Business Associate Agreement (BAA) as part of the terms of service, with no separate agreement, opt-in, or additional fees required. You electronically agree to the Spruce BAA when you create an organization on Spruce, and you can review this agreement in our terms of service.

Can a mental health team share one main number but keep private inboxes?
Yes. Teams typically run one main phone number plus direct numbers for each member. Calls, texts, and voicemails to a direct line document in that person’s inbox, and no other teammate can see it unless access is granted. You control who can see correspondence on the main number, and you can change that at any time.

How do clients message a therapist securely on Spruce?
Each teammate invites clients to download the free Spruce app through their own custom link. Once the client creates a Spruce account, the therapist can securely message, attach files, or video call them, and all app-to-app correspondence stays private between that teammate and client.

Can Spruce alert me to urgent client messages after hours?
Yes. Whether you are in a session, after hours, or on vacation, Spruce can notify you of anything a client marks as urgent through a call or message, even when your other notifications are turned off. Auto-replies can also set expectations on each direct line.

Spruce is designed to help you remain efficient, save time, and support as many people as possible, while remaining HIPAA-compliant. If you’re a mental health team or professional and would like to learn more about Spruce, use this link to start a free trial.