Spruce Fall Quarterly: News and Updates
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Carrie Scott
- September 30, 2024
- September 30, 2024
Spruce Happenings
It’s time for your quarterly dose of all things Spruce! We’ve rounded up the noteworthy happenings since our last update to keep you in the know. Read on to find out more about the newest Spruce features and enhancements, quick tips and helpful how-tos, a look into our community, some new content we’ve created, and events where you can find us!
IN THIS NEWSLETTER
New Features & Spruce Tips
We continue to develop new features and helpful tips that are intended to make your experience with Spruce even better. Read on!
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Pages Oversight for Admins Organization administrators can now view and resolve pages for teammates and teams from “Pages Oversight” in the “Pages” tab. You can read more about this new feature here and watch a demo video here. |
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Scheduled Messages for Patients Patients using the Spruce app can now schedule messages to be delivered at a later time. This is available to patients on the iOS app, Android app, and Web app! Learn more. |
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Improved Voicemail Transcription You asked and we delivered! Your HIPAA-compliant voicemail transcription is now exponentially faster—from ~45 seconds down to ~3 seconds, and the accuracy has also improved. We hope you find something wonderful to do with those extra 42 seconds! |
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Improved Handling of International Calls Inbound international calls and texts for all organizations will now show up in conversations clearly identified by the international phone number. |
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vCard Support in SMS Now providers can text a standard “vCard” contact card for patients to save on their phones. This makes it easier for patients to connect with care teams, ensuring that everyone automatically has all of your latest contact information. Quick tip: You can use Spruce bulk messaging to send your vCard to your entire patient panel. |
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New Integration Partner Spruce is now integrated with Keragon, a HIPAA-compliant automation solution that enables practices to link Spruce to other software solutions without engineering support. Keragon integrates with popular EHRs, CRMs, and many more tools to help you synchronize all of your data with Spruce. Example use cases include syncing contact information between systems and automating messages (e.g., appointment reminders). Learn more! |
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Spruce Live Training Spruce offers live training that is open to all customers, twice weekly. These sessions are designed to supplement our help center resources and provide a forum for new and old customers to ask questions and learn more about recent updates to the Spruce platform. We’re excited to meet more of you face to face and help everyone get more out of Spruce! Register here. |
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Spruce Referral Program We’ve introduced an easy, automated referral program that benefits you and your colleagues! Log in to your Spruce account and navigate to Settings > Referral Program. Invite a friend or colleague to Spruce with your unique referral link, and both of you will receive $24 in Spruce account credits. Learn more! |
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Help Us Make Spruce Even Better! Share your feedback in a video interview! Take this short survey to enter our participant pool. We’ll reach out if you’re a match for the study. If you are selected and complete the interview, you’ll receive $100 in Spruce credit or a gift card. Your choice! Thank you for your interest in helping us improve Spruce! |
In Exciting News
In exciting news, we’re thrilled to announce that Spruce has been recognized this Fall 2024 for being a Leader in the space, Performer, and a solution Most Users Are Likely to Recommend (among others) by G2, a leading source of software-industry user reviews. We owe our community a big thanks for supporting us there!
“Rankings on G2 reports are based on data provided to us by real software buyers,” said Sara Rossio, Chief Product Officer at G2. “Potential buyers know they can trust these insights when researching and selecting software because they’re rooted in vetted, verified, and authentic reviews.”
Leave us a review on G2 and you could win 3 FREE MONTHS OF SPRUCE (up to $150 value).
Webinars: Live and Recorded
Hopefully, you’ve been able to join one of our recent webinars. In case you missed us, you can still catch up on these info-packed sessions! They are recorded and may be watched at your convenience.
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Discover proactive tax strategies that will get you ahead of the 4/15 sprint! This webinar delves into the 7 core strategies that can save your practice money and make tax day a whole lot brighter—from the home office deduction to the Augusta Strategy, it’s all included. |
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Gain practical insights into how to confidently manage audits and maintain a thriving practice. Learn concrete strategies to meet insurers’ standards without compromising client care and walk away with actionable steps to make audits less stressful and more manageable. |
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On October 16th, we’ll be joined by therapist and business owner Shaelene Kite, to discuss the reason data should be driving your business forward (over gut). Shaelene will dive into how to make decisions about growth, what to invest in, and what to change in your practice to drive optimal progress. |
eBooks
We’ve distilled the best parts of our recent webinars into downloadable papers, so that you can jump right to the sections of interest.
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In a succinct document designed to deliver high-yield information from the August 21 webinar with Nate Goodman, CPA, you’ll discover:
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Read through the highlights of mastering an insurance audit, shared at length in the webinar on September 23. Gabrielle Juliano-Villani discusses:
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Customer Spotlight
We’re thrilled that Prevail Wellness Center, a naturopathic practice out of Vancouver, Washington, has had such a great experience with Spruce. Let us know if you have a success story you’d like featured in our next newsletter!
Recent Events
Spruce was in Denver, CO, for Hint Summit 2024, September 27-28, 2024. We hope you had a chance to catch us there, as Hint Summit brings together Direct Primary Care enthusiasts, pioneers, and innovators to share ideas, build meaningful new relationships, and celebrate the impact of DPC—all with the goal of growing the Direct Care movement. Keep your eyes peeled for the next event and be sure to stop by and say helloooo!
Know of a conference that you think we should attend? Give us a shout at greetings@sprucehealth.com.
New to Spruce? Start with a FREE 14-day trial today! 🎉
