How Texting Made Up North Pediatrics More Efficient
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Carrie Scott
- August 18, 2026
Up North Pediatrics adopted Spruce as its medical-grade communication platform, and texting changed how the practice runs. Dr. Amy Couturier credits heightened accessibility for stronger retention and satisfaction, with productivity gains across the team:
- High levels of retention and satisfaction due to heightened accessibility
- Heightened productivity via easy and consistent communication with hundreds of patient families
- Accurate communication exchange; texting reduces errors & ensures accurate follow-up
- Faster patient onboarding
- The ability to scale as the practice grows
- Access to virtual diagnoses that spare unnecessary trips to the ER
- Streamlined appointment setting and check-up reminders
- Delineation between urgent and non-urgent communication
- And more!
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