"Spruce is built for doctors' offices. It does exactly what we want, and it just works. It saves us time and allowed us to deliver a better product and communicate better with our patients."
Jonathan Feistmann, MD
NYC Retina
AI summaries for voicemail, calls & audio messages
Spruce summarizes and transcribes every voicemail, recorded call, and audio message right inside your patient conversations. Triage in seconds, not minutes.
Review messages 4× faster than listening to audio
Summaries & transcripts right in conversation threads
Custom summary instructions tailored to your workflow
Built for HIPAA-compliant communication
14-day trial. No credit card required. Cancel anytime.
Inbound Call
7 min 28 sec
Transcribing…
Summarizing…
AI Summary
Harold Simmons, 71, called reporting shortness of breath for three days, worsening heart-related symptoms, and weight gain. Nurse spoke with Dr. Brown, who recommended immediate emergency department evaluation. Mr. Simmons' daughter will drive him to the ER.
Action Items:
- Send message to Dr. Brown's office about Mr. Simmons' ER visit
- Call Harold Simmons' daughter at 555-0712 to follow up
Today at 1:52 PM
HIPAA-Compliant SOC 2 Type II Audited Trusted by 50,000+ healthcare professionals
Why teams love it
Faster triage, fewer missed threads
AI-generated summaries and transcripts give your practice more options to automatically assess and route patient requests, while practice managers get better insight into the patient experience.
Save time triaging calls
Read a summary or transcript in less than half the time it takes to listen. Staff understand a message in seconds, not minutes.
Stay organized as a team
See summaries and transcripts directly in conversation threads, so your team can share information, triage, and avoid duplicate tasks without replaying audio.
Ensure oversight & compliance
Every call or voicemail becomes an auditable record, without hours of playback. Oversee practice operations with ease, in person or remotely.
Reduce manual data entry
Draft follow-up tasks and EHR documentation quickly and accurately. Revisit records to catch details you missed, without replaying audio.
Customize your records
Enable custom templates to tailor how AI summaries are written to fit your workflow, documentation style, and clinical priorities.
Triage in 40 languages
AI transcription supports 40 languages, so staff can read and route patient messages no matter how they were left.
All of Spruce's AI features are included on the Communicator plan.
The Basic plan includes AI Voicemail Transcription only. Available on desktop, mobile, and web.
How it works
Audio recordings, summarized in your inbox
Spruce automatically transcribes and summarizes voicemails, recorded calls, and audio messages into a 75–100 word recap.
Review voicemails in seconds
Accurate, AI-generated summaries of voicemails appear right in your conversations in Spruce.
Review 4× faster. A 60-second voicemail takes seconds to read.
Follow up directly with a text or call, or assign a teammate to reply.
Document quickly. Copy details into your EHR phone notes.
Turn audio messages into action
Record an audio message up to 60 minutes inside a patient conversation, then send it securely or post it as an internal note. Spruce transcribes and summarizes it automatically.
Capture key details for staff to refer to later.
Copy/paste important details into your EHR.
Only team members can view an internal note — patients will never see it.
Save time reviewing call recordings
Record calls up to 4 hours, view them directly in the patient conversation, and then read the recap instead of replaying the recording.
Review summaries faster than listening to the full recording.
Revisit quickly to catch missed details or QA staff calls.
Transfer text & audio files directly into your EHR phone notes.
4× Faster message review vs. listening
40 Languages supported in transcription
Fully Customizable
Summaries written your way, with Custom Instructions
Tailor how AI-generated summaries for calls and voicemails are written to match your practice's workflow, documentation style, and clinical priorities. Spend less time reviewing and rewriting, create clearer handoffs, and capture accurate EHR details.
Triage: surface urgent messages for quick review
Format: telehealth calls into SOAP or DAP clinical notes
Extract: action items from each conversation
Speak: in specialty-specific language
Our AI approach
Built for healthcare communication, not bolted on
Spruce is building AI to help care teams communicate faster and more effectively without sacrificing compliance, accuracy, or the human touch healthcare requires.
Speed without chaos
Clinicians and staff can act on communications in seconds. AI should reduce cognitive load, not add to it.
Compliant by design
Every AI feature ships with the same best-in-class approach to HIPAA compliance, data security, and accuracy.
Empowering clinical teams
AI supports the care team, it doesn't replace clinical judgment. We facilitate human decisions, never automate them.
Loved by practices
Trusted by 50,000+ healthcare professionals
"Our staff couldn't support our call volume. Spruce has given us the ability to communicate more efficiently with patients, even with a small staff and large call volume."
Kaela Thurman, NP
Hometown Health Center
"Spruce gives me the ease of unified patient communication and follow-up. It has been a game-changer for my office."
Dr. Kira Stein, MD, APC
Clinical Psychiatrist
Common Questions
What can Spruce summarize?
Spruce offers AI-generated summaries for voicemails, recorded calls (up to 4 hours), and audio messages (up to 60 minutes on web, 5 minutes on mobile). Each generates a ~500-character recap (about 75–100 words) plus a full transcript you can view, copy, rate, or delete.
Which plan includes AI Summarization?
The Communicator plan includes AI Transcription & Summarization for voicemail, call recordings, and audio messages. The Basic plan includes AI Voicemail Transcription only. Features are available across the desktop app, mobile app, and web browser.
Is Spruce's AI Summarization HIPAA-compliant?
Yes. Every AI feature ships with the same best-in-class approach to HIPAA compliance, information security, and data privacy that Spruce is known for. A BAA is included, and all transcripts and summaries are only visible to your team. Patients never see them.
Can I control how AI summaries are written?
Yes. Custom Instructions let you tailor summaries for call recordings and voicemails to your workflow: triaging urgent messages, formatting telehealth calls into SOAP or DAP notes, extracting action items, or using specialty-specific language. Start from four pre-built templates or build your own.
What languages are supported?
AI transcripts and summaries can support 40+ languages, so you can triage and document patient messages from non-English speakers. Transcripts display in the original language used in the recording. Summaries appear in English by default, but you can customize instructions to create summaries in other languages.
Will patients see AI transcripts or summaries?
No, patients will not see AI transcripts or summaries.
Will AI transcripts automatically sync to my integrated EHR? (Athena, Elation)
Yes, complete transcripts will automatically sync to your EHR.
